i just had quite a bad experience at the NUS co-op this afternoon. we were buying textbooks and some stationary there. as my friends HY and YX didn't bring enough cash to pay for the books, i volunteered to pay for them using my NETS card.
so i proceeded on with the payment and flashed the NUS Co-op member card. everything was fine till YT who was behind me wanna buy another textbook and she wanna pay herself. i passed her the NUS co-op card at the counter and the cashier immediately went a little crazy.
" no sharing of the member card ! " she exclaimed.
ok. some places don't allow such things so i stepped in and volunteer to pay for her and still use my card and had all under my bill.
" no. cannot. ur bill is already settled. no sharing of member card. she is a student of NUS and she can enjoy 5 % off." cashier continued to uphold her stand
" but members are entitled to 10 %" i argued.
"it wont make a difference" she uphold her stand.
i was thinking since it didn't make a difference, y not let us proceed with using the card? YT didn't really wanna argue further and decided to make her payment. it turned out that she could have saved her 2 more bucks at least.
as her bill was processed, i passed her the nets machine so that she keyed in her PIN.
then the cashier said, " don't pull too far"
when did nets machine become so fragile ? the distance i pulled was the most the width of a laptop.
to conclude, the services were really bad, like shit. so what she is serving the students only... ? not a single word of thank you or sorry throughout the whole argument. she is just a cashier and not the owner. it is not as if even she would get a 5 dollars pay rise for helping the company save 2 dollars. moreover, the uniform that she was wearing made her seem like a senior staff at the store.
a thumb up for her for upholding company policies and a big zero for her lousy service.